Frequently Asked Questions

  • Q. Should a licensed installer be installing our Ducted Vacuum System?
      Vacuums do not need require a license for installation but you should know what you are doing. If you do not, it can end up having less suction when ducting work is completed.
  • Q. What happens when there is less suction coming from the vacuum?
      First, you will need to check your filter. 90% of the time this is the reason why there is less suction and is the reason for most blockages. Give it a good clean and you should have your vacuum sucking in full power. If suction is still low, please call your installer to have a look.
  • Q. How long will my vacuums motor go for before failing?
      On average, your vacuum motor will work for 3-5 years before needing a new motor.
  • Q. Help, my vacuum cleaner does not work, what should I do?
      Firstly check if the power is on in your house. If it is, than check the cable to see if it is connected to the socket properly. If there is still issues with power, make sure that the PowerPoint is functioning by testing another item on the PowerPoint. If problems persist, take your vacuum unit to your nearest dealer.
  • Q. Is there a maximum number of inlets I can install?
      While there is not really a maximum number of inlets that can be installed, to maintain the best performance of your system, keep the number of inlets to a minimum. By increasing the number of inlet, you may need to increase the size of the power unit.
  • Q. Can I install a system into an existing home?
      YES. While installation into an existing home will present it's own set of challenges, it can be accomplished. Knowing the layout of your home and planning the installation completely before starting will help ease the process. Also look for alternative ways for running the systems piping, such as through closest or other hidden chambers.
  • Q. Do I need to have my Ducted Vacuum serviced regularly?
      Our Ducted Vacuum systems are designed to provide you with many years of hassle free service. Like any machinery with moving parts, having a simple service performed every 2-3 years or anytime there is a substantial change in performance/suction will ensure many more years of cleaning.
  • Q. Can I safely Vacuum Liquids with my vacuum cleaner?
      No. Your ducted vacuum system is designed to collect everyday dry matter (dust). It is approved by authorized testing agencies for dry use only. Do not use on wet surfaces. Should you accidentally vacuum liquids, immediately unplug the unit from the electric outlet, then empty and wipe the dust receptacle with a dry cloth. Then operate the system from the vacuum inlet through which you vacuumed the liquid, in order to eliminate all moisture in the piping system.
  • Q. Are your Products Covered By Warranty?
      Ozdem offers a One Year Limited Warranty on all our merchandise. If during the warranty period the purchased product proves to be defective, we will repair or replace the purchased free of charge, provided the purchaser adheres to certain return authorization procedures and to the terms and conditions of this warranty.

      The length of a warranty term may differ between product models. Variables that impact warranty term include damage to the product occurring after you purchase the item such as misuse or abuse, improper installation, neglect, accident, alteration, fire and theft. Repairs or replacements are generally processed within 8 to 12 business days from the date of receipt.
  • Q. Is Warranty Transferable?
      No, if warranty is offered this is non-transferable, even on bulk lots. If the item(s) are being purchased by yourself then any warranty claims must come directly from you. We are unable to make any exceptions.
  • Q. Is Warranty Extended If An Item Is Replaced?
      The warranty applies only to the original product and is not extended for replacements. If I purchase a product my mistake or I have no intention of using it after purchase, can I return the product back?

      At Ozdem, we take pride in offering a unique return policy called the 7 Day Change of Mind Policy. If you return an item to Ozdem within 7 Days, we will offer you an exchange or refund provided that: The item is in resalable condition including that:

      - It is in its original packaging, including instruction manuals and all accessories;
      - Original return/exchange receipt